Excellence Awards: Meet ER24’s Top Performers of 2024

Tatolo Nkoe, Branch Manager:

Q: How does it feel to be named branch of the year for the Central region?

A: Winning an accolade like branch of the year is incredibly rewarding and affirming. It signifies that our branch has been recognised for our exceptional performance, dedication, and impact within the organisation.

Q:  What do you believe your team has that makes you unique?

A: We are committed to excellence, value teamwork and community engagement, adopt a patient-centered approach in all that we do, and continuously strive to improve. These qualities enable us to consistently deliver outstanding ambulance services within our region and make a positive impact. Well done, Eastern Free State!

Sidney Venter – Central Region: Regional Manager:

‘Each region faces unique challenges, but the Central Region's branch managers always stand together to achieve our goals. I'm incredibly proud of Tatolo for winning Branch of the Year in his first year as manager of Eastern Free State. We're all confident he'll achieve many more milestones. Thank you to all the Central Region branch managers for your hard work!"

Rajes Govender, Manager:

Q: How does it feel to be named the Contact Centre of the Year? 

A: It feels fantastic. This recognition is a testament to the hard work, dedication, and excellence our team brings to the table daily. It reaffirms our commitment to providing top-notch Contact Centre services and motivates us to strive for excellence. I am proud of our team's accomplishments and grateful for the opportunity to lead such a talented and committed group of individuals.

Q: What do you believe your team has that makes you unique? 

A: Our team possesses a unique blend of expertise, empathy, and unwavering dedication. Each member is highly skilled and deeply committed to our mission of providing real help, real fast. We have cultivated a supportive and collaborative environment where everyone is encouraged to contribute their best.

Kim Habib, Branch Manager:

Q: How does it feel to be named branch of the year for the Northern region?

A: It feels wonderful to know that we are appreciated for our hard work and that it pays off. We have an awesome team that makes working for ER24 the best – there is simply no better company to work for. Our values and belief that patients come first make this company exceptional.

Q:  What do you believe your team has that makes you unique?

A: We have a unique group of individuals who trust each other wholeheartedly, which is incredibly rewarding to witness. This trust gives them the confidence to perform their core functions in a safe and caring environment and improves attitudes, patient care and treatment. Being a leader and not a ‘ruler’ plays a big part.

Jacques Klue, Base Manager:

Q: How does it feel to be named site of the year?

A: It is an honour to be named site of the year! It is also good for employee morale as it gives them the feeling that their work and efforts are appreciated and valued. A lot of hard work goes into running an industrial site for ER24. It requires long hours, and a determination to ensure that the site is compliant and compatible and that you have a good working relationship with the client and their partners.

Q:  What do you believe your team has that makes you unique?

A: Working in a mining environment isn't for everyone—it requires dedication, determination, and a positive attitude. Our team excels because we embrace these challenges and work seamlessly across various departments. To thrive in this setting, you need to stay focused and consistently perform at your best, especially during critical times.