Terms and Conditions governing access to and use of this website

 

1. Parties and user access

1.1 ER24 EMS Proprietary Limited (“ER24”) is committed to ensuring the privacy of personal information by users on our website. This Privacy Notice (“this notice”) explains how we use or process your personal data (“personal information”) that we collect through your use of this website or information provided by you through this website.

Any references to “we”, “us” or “our” in this notice shall be to ER24; and references to “user”, “you” or “your” in these terms and conditions shall be to any user of this website; and references to “this website” will include, where relevant, the websites of any ER24 subsidiary’s or associate’s website to which a link is provided on this website (“Group websites”).

1.2  Your use of and access to this website will at all times be governed by the provisions of these terms and conditions and by using and/or accessing this website you accept fully all these terms and conditions and agree to be bound by and comply fully therewith. You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these terms and conditions and other applicable terms and conditions, and that they comply with them.

1.3  If you do not wish to be bound by and comply with these terms and conditions in full, your access and use of this website must be terminated immediately.

2. Privacy policy

ER24 is committed to ensuring the privacy and integrity of information submitted by users of our website, please see our privacy notice.

3. Intellectual property rights

3.1  A user’s access to this website and the information contained on it, does not in any way convey or transfer any right in or to the intellectual property rights of ER24’s data or information displayed or accessible from the website or in any of the trademarks, copyright, designs, patents, domain names, know-how, confidential information, trade secrets or any other intellectual property rights which may vest in ER24 or in the author, compiler, creator or licensor of such information.

3.2  All ER24’s trademarks, logos, brands, domain names and other marks and intellectual property relating to this website, or any information contained or accessible from this website shall remain the sole and exclusive property of ER24 and the relevant authors or licensors and the user undertakes that it will not use, disseminate, or otherwise deal with such intellectual property without ER24, the relevant licensor or author’s prior written approval.

3.3  Copyright and all other intellectual property rights subsisting in any data base/s maintained by ER24 and relating to this website is owned by ER24 or the relevant provider or supplier thereof.

3.4  A user may only use information retrieved, viewed, downloaded or otherwise obtained by viewing this website, for its own personal and non-commercial use and such information and/or data may not be sold, resold, transmitted or otherwise made available or disseminated in any manner via any media to any third parties unless the prior written consent of ER24 has been obtained.

3.5  The user undertakes not to change or delete any proprietary notices contained in any material, data or information downloaded or otherwise retrieved from the ER24 website.

3.6  Under no circumstances may a user reverse, engineer, disassemble, decompile, reproduce, transcribe, store in a retrieval system, translate into any language or computer language, retransmit in any form or by any means, (electrical, mechanical, photo reproduction, recordation or otherwise) any of the material, information or content viewed, downloaded or otherwise retrieved from this website without the prior written consent of ER24.

4. Content on this website

4.1  The content on this website, nor on any Group website, is intended to provide information relating to ER24 and the services provided by ER24’s operating divisions, which may include general medical information.

4.2  The content relating to healthcare services provided by the ER24 in no way constitutes a proposal or an offer to provide such services to the user. Nothing contained in this website or Group websites is intended to be instructional for medical diagnosis or treatment. The information contained on this website and our Group websites is not intended to replace or substitute professional medical advice and is merely inserted for general informational and educational purposes. The information does not relate to any particular individual or individuals and under no circumstances should any user rely on the information for purposes of any treatment and/or medical advice.

4.2  Any person requiring any medical advice or treatment should consult their relevant medical practitioner or other qualified healthcare professional to suitably diagnose any ailments or diseases and prescribe the relevant treatment.

4.3  All information viewed or services used or accessed from this website or our Group websites are provided “as is” without any warranty, whether express or implied.

4.4  ER24 does not warrant, hold out or represent that any services, benefits or facilities offered on this website or our Group websites to users or a class of users, such as online booking available to certain registered healthcare professionals will always be available, be accurate, reliable, or perform the functions it was intended to. Users are cautioned against relying on any such service or facility provided and should always independently verify any information or confirmation contained or generated from this website, the Group websites or any software associated therewith.

5. Hypertext links and advertising

5.1  ER24 provides hypertext links to websites on the internet which are operated by third parties. Users are encouraged to use discretion when searching or accessing such links.

5.2  Under no circumstances does ER24 take responsibility for the content and/or services or products offered on third-party websites which may be linked to this website and gives no warranty, guarantee and makes no representation in respect of such linked websites.

5.3  The provisions of these terms and conditions do not apply to such third-party websites as these websites are not maintained and/or hosted by ER24 or its service providers.

5.4  This website or the Group websites may contain advertisements, comprising, inter alia, any illustrative and/or textual material, including banners, pop-up windows, buttons, intermercials, links and advertising sponsorships. Unless specifically otherwise indicated in writing, ER24 does not endorse any product whose services are advertised or promoted by such advertisement, nor does ER24 make any representation or give any warranty in regard to the content, accuracy, suitability or fitness for purpose of any material, information or data contained in or linked to any such advertisement.

5.5  You may link to our website, provided that:

  • you do so in a way that is fair and legal and does not damage Mediclinic’s reputation or take advantage of it;
  • you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. By doing so, ER24 does not accept any form of association, approval or endorsement on our part where none exist;
  • you must not establish a link to our website in any website that is not owned by you; and
  • the website in which you are linking must comply in all respects with any content standards of ER24’s operating policies (as amended from time to time).

5.6  ER24 reserves the right to ask you to remove any links to our website at any time if we believe that it is damaging to our reputation or taking advantage of it, and to withdraw linking permission without notice.

5.7  If you wish to make any use of content on our website other than that set out above, please contact ER24 at any time via e-mail at info@er24.co.za.    

6. User's restrictions and security

6.1  The user undertakes to conform to generally acceptable internet etiquette and to abide by any ER24 operating policies which may be amended from time to time at ER24’s discretion. The user warrants and undertakes that all information, documentation, data and material provided or transmitted to ER24 will be accurate, truthful and current and the user is solely responsible for the content of such information, documentation, data and material.

6.2  ER24 reserves the right to take any action in relation to any documentation, information, data or material which ER24 may in its sole discretion deem necessarily appropriate, if it believes that the failure to take such action may create any liability whether perceived or otherwise for ER24 or its suppliers, or advertisers who cause ER24 to lose or suffer any harm or damages in any proprietary interest or goodwill or which may adversely affect the provision or access to this website or the services of any of its service providers. In particular, the user undertakes:

6.2.1  not to violate the privacy of any person or to violate the security of any computer system or network, which shall include but not be limited to:

  • the infringing, directly or indirectly, of any third-party copyright, patent, trademark, trade secret or any other proprietary rights or rights to publicity or privacy;
  • the violation of any law, statute, ordinance, regulation or public policy in force in Southern Africa. In this regard the user undertakes to familiarise itself with and ensure that the user is kept continuously aware of any amendments to such laws or regulations which may be in force from time to time;
  • any information, documentation, data or material submitted or provided to ER24 shall not be defamatory, trade libellous, unlawfully threatening or unlawfully harassing, obscene, offensive or in bad taste;
  • any files transmitted shall not contain any “viruses”, “Trojan Horses”, “worms”, “time bombs”, “cancelbots” or any other computer programming routines or software that is intended to damage, detrimentally interfere with, intercept or expropriate any system, data or computer network nor to engage any activities which can be regarded as hacking or otherwise interfering with the integrity of this website and its supporting infrastructure;
  • the commission of any act or any omission which may have adverse technical effects on the integrity or functionality of this website and its supporting servers and infrastructure; and/or
  • giving or making available in any way the user’s username and password to any other person in any manner for such person’s use, and the user undertakes to take whatever steps as may be necessary to ensure the safekeeping and confidentiality of such username and password and in any event a user shall not disclose same to any third party without ER24’s prior written consent. A user shall be legally bound by and held responsible for actions taken with its username and password. The user hereby acknowledges that ER24 is entitled to reasonably presume that the user is the transacting party where a specific username and password has been used to gain access to, view and/or engage in any activity on this website or any part thereof;

6.2.2  to immediately notify ER24 should it have any reason to believe that the confidentiality of the username and password may be compromised; and

6.2.3  to inform ER24 of any restrictions and/or limitations on the authority of any authorised user who has been given access to the service and/or content of this website promptly and in writing.

7. Disclaimer and indemnity

7.1  Due to the number of sources from which ER24 obtains content and the nature of electronic distribution via the worldwide web and internet, neither ER24 nor any of its suppliers shall be liable to any user or to any other person in respect of any loss or damage of whatsoever nature caused by or arising from any of the following circumstances:

  • resulting from or related to the use or access of, or the inability to use or access, any of the information, content or services provided on this website;
  • any fact or circumstance beyond the reasonable control of ER24;
  • any breakdown in the service provided by external suppliers and the unavailability or defective performance of any software or any of the services available on or from this website;
  • the performance or unavailability of this website, or any other website to which it is connected or linked;
  • any suspension or interruption of access to this website by ER24;
  • any breach of privacy or security by any person or entity;
  • the loss, damage, destruction, theft, contamination or corruption of any data, information or content accessible by means of this website;
  • the preservation and protection of the integrity of any text or any other form of data, information or content which is contained on or accessible from this website;
  • any publication or use of any information or data contained on or accessible from this website; and/or
  • a user’s failure to perform any of its obligations under these terms and conditions, including but not limited to a failure to comply with any of the provisions of clauses 6 and 8.

7.2  Without limiting the generality of the foregoing, neither ER24 nor its suppliers shall be liable for any direct, consequential or indirect loss suffered by a user or any other person.

7.3  While ER24 will use all reasonable endeavours to ensure the integrity, security and confidentiality of all personal information submitted and/or obtained from a user, it will not be held liable under any circumstances if such information is compromised, disseminated or otherwise disclosed through conduct outside the control of ER24 such as hacking, infection by “viruses”, “Trojan Horses” or any other computer programming routines or software that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information.

7.4  ER24 hereby disclaims any liability for any and all losses, liability, costs or damage suffered or incurred by a user or any other person arising out of or in connection with the use, provision or distribution of any feature or service which may be promoted, displayed on, or associated with, this website or any other website which can be accessed from this website, however such loss or liability may occur, and whether such loss or liability is financial, personal, consequential, incidental or otherwise.

7.5  ER24 does not warrant or represent that the functions, facilities or services or content contained on this website, or access to this website or any part thereof, will be uninterrupted or error free, that defects will be corrected, or that this website and/or the server that makes it available to a user, is free of viruses, infections, bugs or the like, nor does ER24 make any warranty or representation, whether express or implied, as to the reliability, accuracy, usefulness, adequacy, quality, currency, completeness, suitability, fitness for any purpose or otherwise of any of the information, services, facilities, data or material displayed on or accessed from this website.

7.6  The user hereby indemnifies and holds ER24 and its suppliers harmless against any and all claims in respect of any loss or damage referred to in clauses 7.1 to 7.4 of these terms and conditions.

7.7  Notwithstanding the foregoing, no provision in these terms and conditions excludes or limits, or purports to exclude or limit, in any way our liability to you where it would be unlawful to do so.

8. Online communications

8.1  Where any user is permitted to participate in online communications such as requesting information, receiving alerts, sending and receiving e-mail, engaging in conferences, downloading and uploading files and other uses permitted by ER24, such access and participation is subject to the following:

  • files that may be uploaded, public messages sent and a user’s activity in conferences are subject to review, modification and deletion without notice by the representative of ER24 responsible for the administration in the area where the activity takes place;
  • ER24’s operating policy relating to online conduct, storage and deletion of e-mail and uploading files, conferences, bulletin boards and other matters are available and/or will be made available online. ER24 reserves the right in its sole discretion to change such policies at any time and from time to time; and
  • files uploaded to a bulletin board may be subject to limitations on usage, reproduction and dissemination and users are responsible for adhering to such limitation should they download same.

8.2  Users are specifically prohibited from engaging in any of the following activities:

  • posting or transmission of any message which is or is likely to be interpreted as libellous, harmful, threatening, abusive or defamatory in the opinion of ER24;
  • posting or transmission of any message, data, image or program which is indecent, obscene or pornographic;
  • posting the same note more than once (“spamming”);
  • interception or attempted interception of e-mail or other private communications not intended for that user;
  • use of this website as a mass unsolicited distribution medium to communicate a generally unsolicited message; and/or
  • sending unsolicited e-mail messages through third-party mail service in order to relay, hide the origin of the e-mail to others.

8.3  A user’s participation in online communications occurs in real time and is not edited, censored or otherwise controlled by ER24. ER24 cannot and does not screen content provided by users during online communications. Notwithstanding the foregoing, ER24 reserves the right to monitor and record content in online communications, but is not obliged to do so. ER24 reserves the right to remove content which ER24 in its sole discretion determines to be harmful, offensive or otherwise in violation of these terms and conditions or ER24’s operating policies.

9. Suspension and termination

9.1  In the event that a user should engage in any one or more of the prohibited practices or fail to comply with any obligations contemplated in clauses 6.2 and 8.2, or otherwise breach any of the provisions of these terms and conditions, which shall be determined in ER24’s sole discretion and which decision shall be final, then ER24 shall be entitled, without prejudice to any of its rights, to:

  • suspend or terminate, without notice, a user’s access to or use of this website or any service or facility;
  • charge the user for any costs incurred by ER24, including, but not limited to, administration costs and downtime; and
  • in the event that any such practice has an adverse technical effect on the network, to require the user to take such steps as may be necessary to rectify the situation at his/her own cost and expense.

9.2  The suspension or termination of a user’s right to use or access this website or any part thereof, will not affect the provisions of these terms and conditions which shall survive any such suspension or termination.

10. Notices

10.1  ER24 may deliver notice to the user under these terms and conditions by means of e-mail, a general notice on this website, or by written communication delivered by registered post to the user’s address on record. A user may give notice to ER24 at any time via e-mail at info@er24.co.za or by registered post to any one of the following addresses:

ER24 EMS Pty Ltd
Mediclinic Corporate Office
25 Du Toit Street
Stellenbosch, 7600
South Africa

10.2  An e-mail duly transmitted by either party shall be deemed to have been received 1 (one) day after the date of transmission provided that no notice has been received indicating a failure of or inability to deliver such message. Correspondence sent by registered post shall be deemed to have been delivered 6 (six) business days after the date of posting.

11. Third-party rights

The provisions of these terms and conditions are stipulated for the benefit of ER24, its officers, directors, employees, agents, licensors, suppliers and information providers. Each of these persons or entities shall have the right to assert or enforce any of these provisions directly against the user on its own behalf which persons or entities hereby accepts such stipulation.

12. Law to apply

The provisions of these terms and conditions are governed by English law.

13. Whole agreement

These terms and conditions constitute the whole agreement between the parties and no party shall be bound by any undertakings, representations, warranties, promises or the like not recorded herein.

14. No waiver

Failure or neglect by ER24 to fully enforce at any time any of its rights or any of the provisions of this agreement, shall not be construed as a waiver of its rights, nor shall such failure or neglect in any way act as an estoppel or effect the validity of the whole or any part of these terms and conditions, nor prejudice Mediclinic’s rights to take any action which may have arisen in the past or which may arise in the future.

15. Variation

15.1  ER24 reserves the right to change the content, presentation, format, performance, layout, facilities and services available or displayed on this website or any part thereof at its sole discretion and hereby disclaim all liability, losses, claims, damages or inconvenience which may be suffered by any person as a result of such changes.

15.2  ER24 may modify these terms and conditions at any time and such modification shall be effective immediately on the posting of such amendment or modification on this website. A user may request e-mail notification of such amendments or modifications by contacting ER24 at info@er24.co.za.

15.3  It is the responsibility of all users to be regularly ensured that they are aware of any modifications and/or updates or changes.

15.4  The continued use, access to or viewing of this website and or the services offered by a user shall be deemed to be conclusive acceptance of such modified terms and conditions.

16. Severability

In the event that any provision of these terms and conditions is found to be invalid, unlawful or unenforceable, such provision will be separable from the remaining provisions, which shall continue to be valid and enforceable.

17. Cession and delegation

17.1  The user shall not cede any of his/her rights nor delegate any of his/her obligations under these terms and conditions.

17.2  ER24 shall be entitled to cede and transfer or delegate to any third party at its absolute discretion all or any of its rights or obligations under these terms and conditions.

18. Specific terms of use

If any specific terms of use appear on this website in regard to all or a portion of the content displayed on or accessible from this website, which specific terms of use conflict with any of these terms and conditions, then the specific terms shall prevail in regard to such content.